Intermediary Systems for Call Centre, Internet Channels

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Intermediary System

Our Vulcan Venture system is an enterprise business application for large intermediaries.

* Give your customers a choice of channels

* Integrate your business with your providers

* Automate your business processes

Vulcan Venture

> The Technology
> Case Study - One Direct

Key Benefits of Vulcan Venture

The Vulcan Venture enterprise system

will enable you to build a substantial financial services business
is a multi-product platform
is a multi-channel platform
is customisable to meet your unique business and operational needs
will link directly to your partners' systems and databases.

Vulcan Venture provides full product processing and service functionality within a comprehensive Customer Relationship Management (CRM) framework. The industry-specific design provides a unique integrated solution for financial services, insurance and banking applications.

Understanding the Vulcan Venture System

Products

What you can sell

Channels

How you can sell & service

Software Components

What the system gives you

General Insurance
Motor Insurance
Home Insurance
Travel Insurance
Motorcycle Insurance
Credit Insurance

Life Assurance
Critical Illness
Term Life Assurance
Mortgage Protection

Finance
Personal Loans
Mortgages
Premium Finance
Credit Cards

Savings & Investments
Guaranteed Bond Savings
Tracker Bond Savings
Regular Premium Savings

By Phone
Call Centre Sales Agent
Interactive Voice Response
Voice Recognition

Face-to-Face
Retail Network
Field Sales Executive

By Internet
Internet Self-Service
Internet Aggregator

Modules
Customer Relationship Management
Policy Management System
Loan Management System
Accounting and Billing
Correspondence and Printing
Management Information System

Features
Workflow
Contact Management
Notepad
Letter-writer
Wizards and Prompts
Help
Data Mining
Application Integration