Vulcan Solutions and Safeway, Motor Insurance Policy Management System

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Safeway Group selects Vulcan Solutions to implement their technology strategy

When Safeway Group decided to enter the Californian market via a green-field call centre operation, they selected Vulcan Solutions to provide a customised system using the Vulcan platform. Safeway was so impressed by Vulcan that they decided to implement the system in the other 8 states where they write insurance business.

About Safeway Group:

> Incorporated in 1962

> Specialises in auto insurance

> Headquartered in Westmont, Illinois

> Operates in 9 states

> www.safewayins.com

> Case Study

"The Vulcan platform has provided Safeway a solid infrastructure in which to modernise our technical capabilities. Working in close conjunction with our staff in the US, this joint effort has contributed significantly to the advancement of our operating environment across the country. Our ability to integrate and synthesise more robust data allows us to better understand our business and compete more effectively."

Chief Executive Officer
Safeway Group

"More than ever, Safeway's customers expect value and service. Vulcan enables us to rapidly implement competitive price offerings. The system integrates our operations, which makes it easy for us to put our customers at the centre of our business."

Vice President &
Chief Marketing Officer
Safeway Group

Safeway's Objectives

Increase operational efficiency
Implement a stable integrated infrastructure
Enable profitable growth
Get a comprehensive and consolidated view of operations
Rapidly implement competitive price offerings and program modifications

Choice of Software

Vulcan Insurance from Vulcan Solutions

Reasons for Choosing Vulcan

Vulcan integrates sites, channels and departments to achieve operational efficiency
Vulcan provides a software solution for Safeway's specific business needs
Vulcan is scalable for users, sites and channels - it is a robust platform for a growing business
Vulcan enables rapid implementation of products

Results

Advancement of Safeway's operating environment across the US
Safeway has consistently earned an "Excellent" rating from the A. M. Best Company, the leading independent analyst of the insurance industry