Enterprise Systems for Direct General Insurance

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Insurance Policy Management System

We understand your business....

Since 1989, we have been delivering innovative solutions to the insurance industry. We know the strategic challenges that you face:

*	Keep pace with change	*	Make deregulation an opportunity
*	Embrace the Internet	*	Provide superior customer service
*	Diversify	*	Invest prudently in technology

Vulcan Insurance

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Vulcan Insurance is our enterprise software platform for the insurance industry. The system provides full product processing and service functionality within a comprehensive Customer Relationship Management (CRM) framework. It includes a fully integrated policy management system for general insurance.

Key Benefits

The Vulcan Insurance system

is a complete, fully integrated, business solution
has an open architecture - integrate rapidly with existing systems
is a multi-product platform - grow your product base
is a multi-channel platform - expand into new distribution channels
gives you a consolidated view of your customers across all areas of your business
is scalable - sites and users are easily added as your business expands
will streamline your company with an integrated end-to-end system
is customisable to meet your unique business and operational needs

Understanding the Vulcan Insurance System

Products

What you can sell

Channels

How you can sell & service

Software Components

What the system gives you

General
Motor Insurance
Home Insurance
Travel Insurance
Motorcycle Insurance

Life
Critical Illness
Term Life Assurance
Mortgage Protection

Savings & Investments
Regular Premium Savings
Guaranteed Bond Savings
Tracker Bond Savings

and more...

By Phone
Call Centre Sales Agent
Interactive Voice Response
Voice Recognition

Face-to-Face
Retail Network
Field Sales Executive
Broker

By Internet
Internet Self-Service
Internet Aggregator

Modules
Customer Relationship Management

General Insurance:
Policy Management System
Accounting and Finance
Correspondence and Printing
Management Information System

Features
Workflow
Contact and Promotions Management
Notepad
Letter-writer
Wizards and Prompts
Help
Data Mining
Application Integration

Functionality of the Policy Management System

The policy management system for general insurance automates the complete lifecycle from quotation through customer service, renewals and claims.

Functionality of the Vulcan Insurance Policy Management System

Sales & Customer Service

New Business

Claims

Consolidated customer view

Quotations

Cross-selling

Commission management

Agency & broker account management

Renewals

Customer-driven discounting model

Internet self-service

Proposal capture & validation

New Business underwriting

Contract fulfilment

Commissions generation

Loss reports

Claims underwriting

Assignment

Reserving

Subrogation

Litigation management

Inventory control

Cheque printing and integrated cheque issuance

Underwriting

Alterations

Finance

MIS

Risk assessment

Rating / loadings

Terms & acceptance

Policy maintenance

Alterations underwriting

Temporary policy changes

Integrated certificate printing

Suspension and Reinstatement

Premium collection

Arrears management

Premium payment plan

Commission administration

Receipts & payments

Refunds

Process reporting

Operator performance

Cost & profitability reporting

Media performance

Customer segmentation