Vulcan Solutions and Hibernian, General Insurance Policy Management System

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Hibernian Selects Vulcan Solutions

Hibernian determined that it needed to invest in new systems to embrace the opportunities that emerging Internet technologies were bringing to the financial services industry. The company wanted to enhance the services available to customers through an existing branch network, call centre and Internet channel. Hibernian was in a period of transition, involved in a series of mergers that created the largest general insurance operation in the Irish market.

About Hibernian General Insurance

> Leading general insurer in Ireland with 24% market share

> Employs 1200 staff

> Network of 29 branches

> 100 seat call centre located in Galway, Ireland

> Case Study

"We selected Vulcan Solutions because they have unrivalled experience in our industry, and their Vulcan system is proven. Vulcan has helped us to get closer to our customers, enhance our service, and increase our retention rates. From an operational point of view, we have experienced huge benefits in running our call centre, website and branch network on one platform.
Vulcan Solutions provides Hibernian with a complete package of software and consultancy. The expertise that they apply to the specification of each project adds real value to our business. We look forward to continuing our long-term relationship with them."

Director
Direct Business
Hibernian General Insurance

"We knew from day one that we had to get the technology right if we were going to realise our business strategy. The time-scale to implement Vulcan in the Hibernian Direct Call Centre was impressive, and the addition of further products to our system has been more straightforward than we ever anticipated. The integration of our branch network and call centre was a technical challenge, but Vulcan delivered."

Executive Manager
Direct Development
Hibernian Insurance Group

Hibernian's Objectives

Update legacy systems with an integrated CRM and Policy Management System
Implement a software platform that would:
- Create a Straight-Through Processing (STP) environment
- Ensure consistent customer experience across all channels
- Provide a consolidated view of the customer, and enable proactive cross-sell and up-sell
- Support rapid product changes to ensure ongoing competitiveness
Complete the project against an aggressive time-scale without any interruption of business.

Choice of Software

Vulcan Insurance from Vulcan Solutions.

Reasons for Choosing Vulcan

"A confidence in establishing the right working relationship with the supplier"
Vulcan is proven
Vulcan is scalable for users, sites and channels
Vulcan supports rapid changes of existing products, and straightforward introduction of new products
Vulcan provides a software solution for Hibernian's specific business needs

Results

Vulcan was live within 4 months of specification
Hibernian has expanded its Vulcan system, adding further insurance products
Hibernian has achieved its objectives for a multi-channel operation
Hibernian has consolidated its position as the market leader for general insurance in Ireland